Skip to navigation
Administrative ToolsAccount Settings

Change/Reset Password

Changing Passwords

To change your password:

  1. Open the drop-down menu next to your user name in the top right corner (see Account Settings).
  2. Select Change Password.
  3. Enter your Old Password.
  4. Enter a New Password.
  5. Repeat the New Password.
  6. Click Change Password.

Account SettingsAccount SettingsYour ProfileYour Profile

Resetting Passwords

Depending on your setup and user permissions, the platform Login page might include a password recovery option. Keep in mind that activation is dependent on the Release Cycles and takes minimum 4 weeks.

Before getting in touch with your administrator, make sure you are using the correct link to access your Production/ Sandbox environment.

Go to https://www.ixopay.com/signin, choose the environment and fill in your IXOPAY subdomain (e.g. name of your tenant).

Language Options

You can select the language for your account from the drop-down menu.

Language OptionsLanguage Options