> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://ixopay.ferndocs.com/user-manual/manual/system-setup/user/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://ixopay.ferndocs.com/_mcp/server.

# User

> **Tip**
>
> User access is possible from all common web browsers (incl. on mobile devices). Mobile devices support is limited regarding administrative functions (e.g. Post-Processing, Fast Editor)

Create and edit Users who shall have access to your Payment management platform (Tenant level):

1. Navigate to the **Users** section in the **System Setup**
2. Select **+ New User** in the Tenant User Overview (see Tenant User Overview)
3. Fill in the needed information to create a new user (see User Form):
   1. **Username** : Give a significant login name
   2. **First Name**
   3. **Last Name**
   4. **Email** - needed to sent Notifications and [Alerts](https://documentation.ixopay.com/manual/docs/administrative-tools/manage-and-visualize-alerts)
   5. Assign a **Role** for the user (see also [Roles](https://documentation.ixopay.com/manual/docs/system-setup/roles))
   6. Enter a **Password** according to the Password Policy or select **Generate** for the IXOPAY platform to create a random one for the user
   7. Alternatively, select **Send e-mail with link to reset the password** for the user to reset the password themselves (the reset password link validity is 24 hours with exception of the setup link for a newly created user which is valid for 7 days)
   8. Validate your entries and save the created user with **+ Create User**

After creation the new user will shows up in the Tenant User Overview for further editing among all other tenant users including their **Status** and **Role**. This view can be filtered (including Sub-Tenant Users) and you also can directly **disable** users. Further select **Edit** to;

* Edit all the option mentioned during user creation
* Reset the Dashboard
* Archive the user
* Disable the user

![Tenant User Overview](https://documentation.ixopay.com/manual/assets/ideal-img/tenant-user-overview.0d6498c.1280.png)Tenant User Overview![User Form](https://documentation.ixopay.com/manual/assets/ideal-img/user-form.a44366c.1280.png)User Form![Editing Users](https://documentation.ixopay.com/manual/assets/ideal-img/editing-users.05f3130.1280.png)Editing Users

> **Info**
>
> The following password criteria must be fulfilled:
>
> * At least 12 characters required
> * Includes a lower case character
> * Includes a upper case character
> * Includes a number
> * Includes a special character

> **Tip**
>
> The IXOPAY platform gives you the option to grant limited access to the platform by entering a User Validity. After this date the user will not be able to access the IXOPAY platform anymore.