> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://ixopay.ferndocs.com/user-manual/manual/administrative-tools/account-settings/change-reset-password/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://ixopay.ferndocs.com/_mcp/server.

# Change/Reset Password

## Changing Passwords

To change your password:

1. Open the drop-down menu next to your user name in the top right corner (see Account Settings).
2. Select **Change Password**.
3. Enter your **Old Password**.
4. Enter a **New Password**.
5. **Repeat** the **New Password**.
6. Click **Change Password.**

![Account Settings](https://documentation.ixopay.com/manual/assets/ideal-img/account-settings.2401eed.1280.png)Account Settings![Your Profile](https://documentation.ixopay.com/manual/assets/ideal-img/your-profile.2401eed.1280.png)Your Profile

## Resetting Passwords

Depending on your setup and user permissions, the platform Login page might include a **password recovery option**. Keep in mind that activation is dependent on the Release Cycles and takes minimum 4 weeks.

> **Note**
>
> Before getting in touch with your administrator, make sure you are using the correct link to access your Production/ Sandbox environment.
>
> Go to [https://www.ixopay.com/signin](https://www.ixopay.com/signin), choose the environment and fill in your IXOPAY subdomain (e.g. name of your tenant).

## Language Options

You can select the language for your account from the drop-down menu.

![Language Options](https://documentation.ixopay.com/manual/assets/ideal-img/language-options.f2c3f9e.1280.png)Language Options